Return & Refund Policy

 

The Return and Refund Policy Applies to all purchase from AUPK, unless stated otherwise. We offer refunds, repairs and replacement in accordance with the Australian Consumer Law and on the terms set out in this Policy

AUPK stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. Should your product prove defective within the specified warranty period, we are happy to offer an exchange for you if the product that you received is defective due to manufacturer flaws. 

For product warranty, please visit products warranty section.

Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact Us within 30 days of delivery.

2. We do not accept returned items that were sent back by you directly without checking with us first.

3. The following items cannot be returned or exchanged: Mattresses, maternity pillow and other vacuum packaging products etc.

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, assembled or altered in any way.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by AUPK

6. Once the returned item arrives back in our warehouse for inspection, the refund process will begin. Refunds are provided as a credit card refund, or original method of payment refund.

7. Returns must include all accessories

8. Items must include original packaging

9. Returns may be rejected if items do not meet the above requirements

7. Order cancellation: In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. A 10% cancellation fee needs to be applied when cancelling. We will NOT accept an order cancellation request if the status of order is “In transit”

Email：support@aupk.au
Warehouse Address:  1/50 McEvoy St Waterloo NSW 2017

If you want to pick up by yourself, please contact us.
Self-pickup needs to confirm the self-pickup time with us (at least one working day's preparation time is required)

Return Procedure

1. Please send email to support@aupk.au explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)We will review the request.
2. If the request is approved, we’ll let the express to pick up the items. You can also ship the items to  1/50 McEvoy St Waterloo NSW 2017
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed in 2 days, and a credit will automatically be applied to your credit card or original method of payment. It may take 5-7 business days from the bank.

If it is due to the quality of our products or delivery problems caused by the return, we will bear the cost of logistics. Beyond that, you will be responsible for paying for your own shipping costs for returning your item. There is no restocking fee for your return.